REFUSAL TO EMAIL THE CONTRACT THAT WAS AGREE - NEGETAIVE IMPACT ON MY ITC

I am extremely concerned that, due to unresolved issues on your finance team's side, my ITC records are now reflecting incorrect information. This matter needs to be resolved as a priority.

I was on a specific package that was incorrectly billed — I was overcharged for a package I did not agree to. Despite my repeated requests, the correct contract reflecting the agreed Black Friday promotion has still not been sent to me. That package has since been cancelled, yet I have now been negatively listed on ITC. This is completely unacceptable.

For the record:

The contract reflecting the correct package has been requested multiple times and has not been provided.

This failure is entirely on your side.

I am requesting, for the final time, that this issue be corrected immediately and that the contract be sent without further delay.

If this is not resolved promptly, I will have no choice but to escalate the matter to the Ombudsman for investigation.

I expect urgent feedback.