Refusal to downgrade me by DSTV

Hello

On the 2nd of November 2021 I went on the Dstv whatsapp and requested a downgrade from ‘Compact Plus’ to ‘Compact’. I was told that the downgrade cannot take place immediately but will be scheduled for the next pay date; that being 26/11.

On the 26/11 the package was still on ‘Compact plus’. I then on the 02 December called the Dstv call centre and was told that the packaged can only be scheduled for the 26th of December now.

I then told the call centre agent that this cannot be since I knew that on the 26th December I will not have the amount they require for ‘Compact plus’; hence I downgraded on the 02nd of November.

I was told by the call centre agent there is nothing he can do. I then requested that he escalates the matter since there was nothing he can do on his side. He then said I must understand since there is nothing he can do.

I then asked to speak to someone on a higher level than he is so that they can take it from there. The agent told me to hold on the phone, of which I did for 21 minutes. My airtime ran out whist I held on and the call centre agent or his senior never called back.

I scheduled the downgrade knowing that I will not be having the required amount by the 26th of December.

Dstv Acc: ‭***6‬