1 reviews | Active since Jul 2010
REFUSAL TO DISCONNECT/DOWNGRADE UPON REQUEST
<br> I have requested to be disconnected for a month due to being in the process of moving. My goods are in storage until such time as I move to permanent accommodation end March 2016.<br> <br> Both the operator at *** and the supervisor at DSTV technical department by the name of Nosipho (Nozipho) have denied me my right of choice. They decree that the only time I can disconnect my services is a day prior to my debit order going off my account.<br> <br> This means that they will still take my debit order yet will cut the service at the same time.<br> <br> They stated that, as I pay in advance, I will be forced to pay for this month, March 2016, whether I watch tv or not.<br> <br> I request your assistance herewith to declare the DSTV new rule that disconnections and/or downgrades may only be made within 3 days of ones due date of payment.<br> <br> This is against our human rights.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We confirm that that your DStv Premium, and Extra View services were disconnected as per request. Kindly let us know which date you have requested services to be disconnected to allow us to credit and correct your account. Please be advised that your account currently reflects a credit amount of R545.30 Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We confirm that that your DStv Premium, and Extra View services were disconnected as per request. Kindly let us know which date you have requested services to be disconnected to allow us to credit and correct your account. Please be advised that your account currently reflects a credit amount of R545.30 Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Nesta