1 reviews | Active since Aug 2009
Refusal to correct billing error
I keep getting calls and SMSs from DSTV and their collections agent (TCR) telling me to pay the outstanding balance of R128 on my account. This has been on going now for many months. I have explained to your agents on numerous occasions that I pay my account annually (in March) and have been doing so since 2015. I do not owe anything. Every time the agent looks into my account history and agrees that I don't owe anything. They then promise to have it corrected by the accounts department, but nothing ever happens. Also, nobody can tell me what the R128 is for. I am now sick and tired of trying to sort this out. If this isn't corrected soon I will not be renewing my subscription next year.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
"We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible."
Well, its been 2 weeks now and I haven't heard a thing...and I'm still getting SMS's from your collection agent (TCR) asking to settle my account.
What pathetic service. You obviously don't value your customers. DSTV should not be considered a business the "responds". Time to explore other entertainment options.
"We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible."
Well, its been 2 weeks now and I haven't heard a thing...and I'm still getting SMS's from your collection agent (TCR) asking to settle my account.
What pathetic service. You obviously don't value your customers. DSTV should not be considered a business the "responds". Time to explore other entertainment options.