LS
Lynne S
1 reviews | Active since Mar 2020
31 Jul 2024, 16:34
Refusal to cancel subscription
Refusal on chat, email, call and app to cancel subscription *** App does not work, rude on chat and the retentions woman was very rude and intentionally hung up on me.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
31 Jul 2024, 16:36Hi Lynne,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Jul 2024, 16:36
Official
Hi Lynne,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
LS
Michelle ref ***
Chantal ref *** this last woman was particularly rude on the phone.
Lynne S's updateReviewer Update
31 Jul 2024, 16:41Michelle ref ***
Chantal ref *** this last woman was particularly rude on the phone.
LS
Lynne S's update31 Jul 2024, 16:41
Reviewer Update
Michelle ref ***
Chantal ref *** this last woman was particularly rude on the phone.
DStv (MultiChoice)'s replyOfficial
01 Aug 2024, 13:50Hi Lynne,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Our records show that you're on a Streaming Service, therefore, we cannot manage it on your behalf.
To cancel the susbcription, you wlll need log in to your DStv Profile and then schedule the cancellation for the 13th which is your payment date.
Simply follow the following steps:
- https://www.dstv.com/en-za/mydstv#/
- Click My Products
- Click Subscriptions
- Click on the Active susbcrition
- Click Disconnect
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Our records show that you're on a Streaming Service, therefore, we cannot manage it on your behalf.
To cancel the susbcription, you wlll need log in to your DStv Profile and then schedule the cancellation for the 13th which is your payment date.
Simply follow the following steps:
- https://www.dstv.com/en-za/mydstv#/
- Click My Products
- Click Subscriptions
- Click on the Active susbcrition
- Click Disconnect
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Aug 2024, 13:50
Official
Hi Lynne,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Our records show that you're on a Streaming Service, therefore, we cannot manage it on your behalf.
To cancel the susbcription, you wlll need log in to your DStv Profile and then schedule the cancellation for the 13th which is your payment date.
Simply follow the following steps:
- https://www.dstv.com/en-za/mydstv#/
- Click My Products
- Click Subscriptions
- Click on the Active susbcrition
- Click Disconnect
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Our records show that you're on a Streaming Service, therefore, we cannot manage it on your behalf.
To cancel the susbcription, you wlll need log in to your DStv Profile and then schedule the cancellation for the 13th which is your payment date.
Simply follow the following steps:
- https://www.dstv.com/en-za/mydstv#/
- Click My Products
- Click Subscriptions
- Click on the Active susbcrition
- Click Disconnect
Kind regards,
DStv: Hello Peter Team
Best regards,
LS
Lynne S's updateReviewer Update
01 Aug 2024, 14:09I KEEP TELLING YOU I DID THIS 20 TIMES AND IT DOES NOT WORK!
I literally work for a tech giant and your app will not accept the changes at all.
You are able to cancel this, and I will go to the Ombudsman with my proof and your refusal to cancel the service.
I literally work for a tech giant and your app will not accept the changes at all.
You are able to cancel this, and I will go to the Ombudsman with my proof and your refusal to cancel the service.
LS
Lynne S's update01 Aug 2024, 14:09
Reviewer Update
I KEEP TELLING YOU I DID THIS 20 TIMES AND IT DOES NOT WORK!
I literally work for a tech giant and your app will not accept the changes at all.
You are able to cancel this, and I will go to the Ombudsman with my proof and your refusal to cancel the service.
I literally work for a tech giant and your app will not accept the changes at all.
You are able to cancel this, and I will go to the Ombudsman with my proof and your refusal to cancel the service.
LS
Lynne S's updateReviewer Update
01 Aug 2024, 14:13image.png 36.52 KB
LS
Lynne S's update01 Aug 2024, 14:13
Reviewer Update
image.png 36.52 KB