Refunds Run Around

<p>On 27/7 i called the call centre to initiate a refund of excess funds paid into DSTV account.Consultant requested i send my id copy and proof of payment which i did.</p> <p>I confirmed while still on the line that he had received them.I was informed that it would take 7-14days for the funds to reflect in my account.</p> <p> </p> <p>However on the 10/08 i called again and was informed by another consultant that there was no refund captured because there was ONE outstanding document still required.I promptly did send and the days were re-set again.Wait for 7-14 days for the refunds to reflect in your account.</p> <p>I just find this as appalling service,as i have to wait for much longer than the 7-14 days.</p> <p> </p> <p>Surely in this day and age ,when eft payments are the order of the day,this is a no brainer,that my funds should be back in my account in a couple of hours.</p> <p> </p> <p>I do not want to call the customer care center because they will still read from the set script.No deviation,Wait 7-14 days.</p>