Refunds promised but was never processed.

<p>Last year I made an annual cash payment for my subscription at end of March 2016. The monthly debit order for April 2016 still went off because it was too late to stop the payment when I made the annual payment. After a long struggle I received the refund for April 2016</p> <p>This year you collected the annual payment on 1 March 2017. I was surprised because I thought it was only due 1 April. The consultant explained to me that the annual payment is actual from March to March and not April to April. So you own me a refund for March 2016. I feel cheated because you never told me when I made the annual payment last year that it is from 1 March 2016. And you also never informed me that a refund was due to me.</p> <p>On 2 March 2017 I also paid made an annual payment to my dad’s account. This debit order was also already deducted for March.</p> <p>The consultant that I spoked to said both myself and my dad will get refunds within two weeks. Its almost four weeks and we haven’t received anything. When I spoke to Molefi on 2 March 2017 he promised me that I will get both refuds within two weeks. When I called now there was no refunds processed on your system. </p> <p> </p> <p>I feel disappointed and cheated by you.</p>