Refund.. what the hell is happening??

Someone called me to take up a DSTV DPP account.. thinking of the saving i would be making, i agreed.. when installed i cancelled my previous Premium subscription and they activated my DPP subscription. (this was in Nov 2015)<br> <br> A couple of days later, someone from the accounts dept. called me to say that the D/O went off for the account that was closed and that it would be transferred to my DPP account, and that there was a refund of R546.60 due to me.. again a couple of days later another woman called me to say that the refund was 'approved'. <br> <br> On 27 Dec 2015, a D/O of R1500 was deducted!!!! Instead of the amount of R899..!! When i called they said that the refund was only approved on 26 Dec and this was not in time to be journaled, so the D/O ran without considering the refund amount.<br> <br> I called on 06 Jan and was told that they would escalate for refund.. and was given a ref number that doesnt exist.. I called again this morning and was told that they can only email the DPP department, and if the DPP department doesnt call me back there is nothing more they can do..???<br> <br> WHOSE PROBLEM IS THIS?? WHY OFFER A SERVICE THAT YOU CLEARLY CANNOT MANAGE PROPERLY? I am taking this further.