1 reviews | Active since Oct 2015
Refund - Waiting 5 weeks !!!
In the beginning of septemeber, multichoice debited my account with R498.00 approx, off a cancelled account of almost a year. On the 6th of Spetmeber i noticed and call, and spoke to Everjoy Shumba<br> 9th september recieved this from GM Natasha Abed (customer care) saying it would be back in my account that night.<br> I have spoken to numerous people, Asivhanzhi Mudzanani . bernard titus, and sent copies of bank statemnts , bacuse apparently DSTV can take money off my account, but doesnt have details for a refund ( what a load of S**t!!)<br> I have since spoken to Happy Masiteng, who assisted (thank you) but today get asked once again for my bank statement and ID.<br> <br> its now 5 weeks later - how long must i beg for my money back ??
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to advise that the payment was already deposited into your bank account and the billing on the account has been reconciled unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to advise that the payment was already deposited into your bank account and the billing on the account has been reconciled unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,