1 reviews | Active since Sept 2014
Refund taking 40 Days
Hi, At the end of February I called to cancel my subscription as was told that I can only do it for the following month and I should do it on the app. <br> <br> I canceled my subscription on the DSTV app, on the 26th of March, DSTV reconnected me and charged me for the month even though I DISCONNECTED IT. I got back from the Easter weekend and saw this, called the call center and they did an immediate disconnection (earlier that month I was told that you cant) .<br> <br> They charged me for the few days that it was on for even though it was not my fault. <br> Now the Refund is going to take 40 working days.<br> <br> This is unacceptable that I need to wait 2 months for your Error!!!!!! <br> A refund should not take more than a week to reach my account.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that the refund was approved of and processed on 01/04/2016.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that the refund was approved of and processed on 01/04/2016.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,