1 reviews | Active since Jul 2020
Refund STILL PENDING
This issue is still pending. I have now called dstv and was on hold for 40 min after Asiphe told me he would check if all has been processed. Its polite to come back to your customer during hold periods to advise how far you are in the process of waiting. 40 mins on a hold, after advising him I dont know how long this will take and my airtime might run out, which it did. I called back again another agent gave me a different email address to send my documents to. I have 19 emails to *** with all my documents they have requested. They keep emailing back to say they still waiting for it. And nobody calls you back, how does a business still operate on such bad service? All I get from this platform is someone will get back to me soon. Is there anybody that can tell me how do I get my refund processed. Or does anyone have an email for finance department because dstv agents will not help me.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
refund. It took this company 1 month and 3 days just to process a refund. Never again. Leobala if this refund goes through without a hickup, then I am impressed with your work ethic. Let's see what gives.
refund. It took this company 1 month and 3 days just to process a refund. Never again. Leobala if this refund goes through without a hickup, then I am impressed with your work ethic. Let's see what gives.