PV
Phanny V
1 reviews | Active since Jun 2020
30 Jun 2020, 17:03
Refund still pending authorisation after re-submitted 3 weeks ago
Never been so frustrated in my entire life. How many follow up calls should someone make so Dstv can process my refund. Why is finance team not releasing the funds. Your policy state that if it takes 3 business days to release a refund, how come is someone sitting with so many escalations yet nothing is being done. Your hellopeter replies are sounding like a blanket response. No follow up, zero action, zero attempt and it's just another filling process.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Jun 2020, 18:39Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Jun 2020, 18:39
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
PV
Phanny V's updateReviewer Update
01 Jul 2020, 08:07I had similar reply like this before, nothing was done neither feedback or whatsoever. I'm starting to feel like this is an auto reply respond sent to every customer. Have you guys notice the amounts of complaints you receive in a daily basis, this is pathetic. Surely if this was looked at or investigated, solution would've been achieved. Your reps are sleeping in the job.
PV
Phanny V's update01 Jul 2020, 08:07
Reviewer Update
I had similar reply like this before, nothing was done neither feedback or whatsoever. I'm starting to feel like this is an auto reply respond sent to every customer. Have you guys notice the amounts of complaints you receive in a daily basis, this is pathetic. Surely if this was looked at or investigated, solution would've been achieved. Your reps are sleeping in the job.