BB
Baxter B
1 reviews | Active since Jan 2022
12 Jan 2022, 13:51
refund - shocking service
I disconnected my Dstv on 13/12/2021 - I was debited the full premium of R963 on 24/12/2021 and informed I will be refunded pro-rata of R543 only ephelia , Buyisile - what are these people doing there ? Still waiting for Pinky Cele to call me was put on hold for 24 min - someone went to call her still waiting absolutely useless and *********** people there have to call back for my own money Baxter - ***
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
12 Jan 2022, 15:14Hi Baxter,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Jan 2022, 15:14
Official
Hi Baxter,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
BB
Baxter B's updateReviewer Update
12 Jan 2022, 16:07you response is as slow as your consultants
you respond after almost 2hrs
when is , as soon as possible
you respond after almost 2hrs
when is , as soon as possible
BB
Baxter B's update12 Jan 2022, 16:07
Reviewer Update
you response is as slow as your consultants
you respond after almost 2hrs
when is , as soon as possible
you respond after almost 2hrs
when is , as soon as possible
BB
Baxter B's updateReviewer Update
13 Jan 2022, 13:36 And so the drama continues Still waiting on Darryl to call me He promised to call me at 16h30 yesterday He is just as useless as the rest
BB
Baxter B's update13 Jan 2022, 13:36
Reviewer Update
And so the drama continues Still waiting on Darryl to call me He promised to call me at 16h30 yesterday He is just as useless as the rest
DStv (MultiChoice)'s replyOfficial
13 Jan 2022, 17:48Hi Baxter Baadjies,
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
As advised on our telephone discussion, we have disconnected the service and a refund will be sent to you in 3 working days.
Kind regards,
DStv: Hello Peter Team
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
As advised on our telephone discussion, we have disconnected the service and a refund will be sent to you in 3 working days.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Jan 2022, 17:48
Official
Hi Baxter Baadjies,
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
As advised on our telephone discussion, we have disconnected the service and a refund will be sent to you in 3 working days.
Kind regards,
DStv: Hello Peter Team
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
As advised on our telephone discussion, we have disconnected the service and a refund will be sent to you in 3 working days.
Kind regards,
DStv: Hello Peter Team
Best regards,