Refund required - Ref ***

<p>You debited my bank account twice. Now you want to refund me the incorrect amount. </p> <p>Your call center has been in contact with me. Thanks to the prompt response. Greatly appreciated. </p> <p> </p> <p>I am however extremely upset as I have been told that it would take 7 to 14 working days to process my refund. That I won't accept when your very own processes have failed you. </p> <p> </p> <p>I want my money refunded to me before 1/9/2016. I will not accept any explanation about processes that do not work or a backlog that has nothing to do with me. You should have known better than to wrongfully take my money. </p> <p> </p> <p>My reference number is ********** .</p> <p> </p> <p>Please fix the error and refund me the correct amount debited. </p> <p> </p> <p>Regards, </p> <p>Lihle</p>