Refund request turned into a nightmare

My number is ********** 814 if you have some advice. I had the worst experience of my life with MultiChoice. I paid for my service while The WALKA was discontinued, so naturally I asked for my money back. I have been requesting my refund for 8 weeks now and no one is interested in helping. First I spoke to a girl named Masego Modise on the 4th of January, she told me to send her all my documents, ID, bank statement and proof of payment and I did, she has been ignoring my emails ever since. Then I called again on the 1st of February, I asked to talk to the supervisor but the lady I was talking to said she will call me back but never did, and this was just the beginning.

On the 11 February I called again and spoke to a young man by the name of Mpho Melisa who blatantly **** to me that he processed the refund. The reference number of the call is ********** 7-I26. He said my money would be in my account within 48 hours and as you might have guessed, I'm still waiting after 8 days. Then I called again on the 16th of February-Reference number for the call is ********** 7-I29 and spoke to this lady, I requested to talk to her supervisor, and she hit me with the oldest line in the book "he is in a meeting". Then I asked to be transferred to a manager, I was only transferred to a Floor Supporter by the name of Amanda Phewa and she was also useless. I was on the phone holding for an hour, while the "supervisor" was in a "meeting". I have never experienced such disrespect in my life. I know supervisors are always on the floor, stuff cannot work without supervision but I bet she thought I was stupid. I ended running out of airtime after holding for more than an hour and now I don't even know who to turn to or what to do.

MultiChoice is greedy, you can see by the poor quality in their programming while they are charging exorbitant fees. I don't get why they don't want to refund me, do they assume I will just let it go and forget?

Greedy practices like these are the reason I will never buy a decoder or use any of their services ever again in my life. We have companies like Netflix who treat clients better and they are in Canada for Christ sake and a company that's here in my back door treats clients like ****, no wonder many people are discontinuing their services and going with Netflix and other better services.