Refund Request

Good day on the 28th may 2019 I. Mistakenly paid R898 for my Dstv account instead of Avon Account, so I immediate called Multichoice for a refund request. The consultant said I should sent my document which are proof of payment, ID Copy and Bank statement via Email. And the refund will be processed within 24 hours . But the email given to me does not Work. It does not exist I then emailed multichoice explaining the situation buh I haven't got a reply until today My Avon acc is due

My Details are Lindiwe Charlotte Mahlangu ID ********** 721 ********** 906471