Refund Request

So terribly disappointed in how DSTV is handling my problem. At the end of April we made an error payment towards DSTV to the amount of R2900. We paid our normal monthly fee of R1100 as well. Since then I have been struggling to get my money refunded to me. I've been phoning twice every day, just to hear another story and be given the run around. I cant figure out what the problem is, they have all necessary documents, but apparantly it needs to be approved 3 times????? This is latest story any way. I've spoken to supervisors but no one seems to be able to help me get my own money back. Oh but don't forget, as I was told by one of the ladies at the call centre, you made the mistake in payment not us????

I am beyond desparate, this money was suppose to pull us through the last week of the month but now we have suffer because of their incompetance.