Refund query

On the 14th of December I made an error and paid dstv more than I should have, I called to advise if this same day I couldn't get help from 4 consultants that took my calls finally I requested for email to. Send docs to request for refund and person that helped me after I rated Unathi zero was Tshepo sounded like TM called checked why I rated her consultant that bad which I explained, she then said they need pop for them to process the refunds n gave me email *** which I sent on Tuesday 17th, Dudizile mthembu on the same day asked I copy her in when sending these pop which I did an no response was given, I spoke to Joyce on dstv live chat who assured me the refund is requested an it will take 3 to 5 days to reflect in my bank account,

I recieved email from Tshepo M from refunds email advising the payment reflects, after few minutes NoeLen Naidoo who sent email requesting same document which I sent to their office, I rep**** an told her she must double check before she replies again if all docs where not received, so no one since then has rep**** from *** mailbox

Today I did a follow up because I want my money back, itumeleng motsogi failed me again after all these people I have spoken to not one can get refund done, itumeleng requested documents at first I asked her to double check which he/she then said oh I see the docs are here not complete n I asked for double check again what get is actually Joyce who you spoke to on 17th just wrote a note didn't do the refund an in my head im like the 5 days ends Friday excl p holidays, if my refund is not in my account, I will write another review, because I have never not once was in arrears, I have paid on time, and I have given people a chance to get it right but doesn't seem like dstv knows anything about TCF, if i pay 904 to not be treated fairly as customer then I guess yall willing to loose more clients to streaming, n Netflix, i am not happy at all,

It shouldn't be this hard to get things done its disappointing especially since it's festive season,