Refund promises

<p>Good day. for more than a months now, countless emails , phones calls later Multichoice still has not credited my money back after they just felt the need to debit my aco****. on easter weekend i wanted to enable a decoder to view sports while we were away from my home, I phoned Multichoice and spoke to Tedy ********** long story short he promised to phone me once the problem on their side has been fixed and that my dstv would then be enabled for the next 4 days. This happened on Friday 25th March. On that monday 28th march i still had not heard anything back (not mentioning the calls in between) So on that monday i emailed him and said, leave it its still not working. End of may my account was debited for outstanding fees. I have now ever since supp**** proof whereby it was not working, submitted about 50 requests and emails. i was promised my money back withing 48hours. 48 hours later no refund , i phoned in and a new request gets logged. Now Multichoice *****ed up this so well that a new case was opened yet again. I keep on getting emails and promises from them that payments will be made soon. yet on the 4th of July i have not received any funds back . I dont know how many emails , phone calls i have to make to receive my money back, My money. Reference numbers always seem to differ , but here ius one i might be able to supply Enquiry Reference Number:<br /> ********** </p> <p>this is the last promise i received :</p> <p>Dear Juan Delport</p> <p> </p> <p>Thank you for taking the time to contact us.</p> <p> </p> <p>We apologise that your refund was not processed in the advised time, however the journal was re-captured on 22 and 21 June 2016. Since there is a duplication one will get rejected and the other will be approved within 7 to 10 days.</p> <p> </p> <p>Kind regards</p> <p>Katleho Motingwa</p> <p>Rate our Service:<br /> [rate our service button]</p>