REFUND POLICY NOT ACCEPTABLE

<br> How is it that you confirm it was your error and then you tell me I must prove the payment that you debited out my account and that it can take 40 days , not acceptable<br> <br> Enquiry Reference Number:<br> ***<br> <br> <br> Dear Brent Lyall,<br> Thank you for your email.<br> We apologise for the delayed response.<br> We confirm that the decoder was scheduled for cancellation however it seems to have reconnected again. Kindly be advised that the debit order went off as confirmation is sent 5 days before the invoice date to the bank however, we are willing to assist in rectifying this for you. Please also note that box office has an overdue of R30.00.<br> In order for a refund to be processed we require the proof of banking, proof of payment and your certified ID copy, and please be aware that a refund takes 7-40 working days to be processed. <br> Why don't you log onto our self-service portal on [URL Removed] and register in order to make payments, view balances and clear error codes and take the opportunity to also explore all the other exciting things we have to offer.<br>