CK
Coreen K
1 reviews | Active since Dec 2016
07 Dec 2016, 10:29
Refund overdue
<p>I have been trying to have a credit balance on my DSTV account credited into my bank account since 19th October 2016. I have phoned 7 times (each time given a reference number) and everytime I am told that the refund was rejected and will be processed again. Money will be in my bank account within 3-5 working days. Then the turnaround time extended to 5-7 working days. I have spoken to 2 team leaders with no results. </p> <p>I am now finished with stories and all I want is my money to be credited into my bank account. The last promised payment date was for Monday, 5th December, but still no deposit from DSTV.</p>
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Dec 2016, 11:03Dear Coreen
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply07 Dec 2016, 11:03
Official
Dear Coreen
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Dec 2016, 15:30Good day Coreen
We are sorry to hear about your inconvenience in this regard.
As we're committed to assisting you, the matter has been referred to our finance team for further assistance. You will be informed once the refund is fully processed.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply07 Dec 2016, 15:30
Official
Good day Coreen
We are sorry to hear about your inconvenience in this regard.
As we're committed to assisting you, the matter has been referred to our finance team for further assistance. You will be informed once the refund is fully processed.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,