Refund of Subscription Fee

After cancelling my subscription at the end of September, I was advised that the magtape had already been sent to the bank for the debit order. I had to call after the debit order had gone through on 2 Octobere 2019 and request a refund.

I contacted DSTV on 7 October 2019 and was given a reference number and told that the matter had been escalated to the accounts department and a refund would take place in 3-5 working days.

On 28 October I still hadn't received my refund so I called again. I got another reference number and was told that the request had only been sent through on 9 October for the refund. The call centre agent then told me to go to the bank and reverse the debit order that had gone off a month ago. After asking to speak to a manager and then holding for 2 minutes I was told that the request had been escalated.

I called again on 29 October as I still haven't received my refund. Again I was told that it had been escalated and that the refund had been approved but not yet authorized.

It is now the 30 October and I'm still waiting and will probably have to call them again.

It looks like the excuses from the call centre agents for not getting my money back are as repetitive as the movies they have on DSTV