Refund of Over payment and reconnection

I feel so disgusted and am short of words at the Multichoice service that leaves so much to be desired.4 months back I was offered a price lock decoder which the consultant did not explain its terms and conditions clearly. 2 decoders were delivered at the same day in which my husband signed for 1 and I signed for the other as we were not aware, later on the same delivery day we contacted Multichoice to collect 1 device which we were advised that it will be collected within 5 working days and our nightmare started there as the device was never collected on the specified date but 3 weeks after, we were calling you guys every second day.

We thought the matter was resolved until we discovered that we have been paying more than what we are supposed to be paying, called and queried it but no satisfying response. On the 05th of January 2022 that’s when I again called your customer care who then checked and advised that we are being charged for 2 device instead of 1 and escalated the matter to back office which we have not heard anything from them. I went and logged another query on your *** and received ref no ***2 but no feedback yet.

This morning my services were disconnected and I paid an amount of R350 for my service to be reconnected though you guys owe me, and I contacted multi choice on ***) spoke to a lady who requested me to send proof of payment to be reconnected which I did and gave her the reference number ***8. Agent later advised that she is unable to reconnect me as she cannot manually update my payment therefore she will escalate and call me back after an hour which was never done till now. 3 hours later I contacted multi choice center again spoke to a guy who annoyed me the most as I spoke to him for only 3 minutes if not 4 and placed me on hold for 50 MINUTES until the call cut off. I WAS NEVER UPDATED OF WHAT HE WAS DOING AND HOW FAR HE IS AND IN BETWEEN HE WOULD MUTE ME THEN OPEN THE LINE TO CHECK IF I AM STILL THERE THEN PUT ME ON HOLD AGAIN. SO ON HIS CALL ALONE I SPENT AN AIRTIME OF R154.00. SO MUCH OF THE SERVICE THAT WE ARE PAYING FOR AS CUSTOMERS. THIS IS SHOCKING.

I WANT MY CREDIT REFUNDED AND SERVICE RECONNECTED.

YOU CAN CONTACT ME ON ***