REFUND OF ONLY R219.36

On the 22nd November 2019, I was notified by MultiChoice/DSTV that my account will be deactivated because I had not paid a pro-rata since I installed a new decoder on 5th November 2019.

I then made a payment of R219.36 which was apparently for (Pro-rata, New Subscription and Reconnection), I made this payment on 22nd November 2019 @ 14:44 using a Capitec account from O Nkhwashu. The services was back on when I got home, later that day (22nd November 2019). The same amount R219.36 was debited on the 26th November 2019 (date that was agreed upon on commencement of the contract) via debit order from my personal account, Standard Bank.

I then called Multichoice/DSTV customer service ***) spoke to a consultant and she told me I should send through POP to '***' of which I did.. days later I called again and they said they hadn't received the POP I had sent using my gmail account, and I should therefore use '***' to send my POP, and of course I sent it to both the emails.

Dec 2019, I called again for feedback and since then I am made to stay on HOLD for over 30 min per call but there's no way forward as MultiChoice/DSTV consultants hang up on me after holding for so long. 26th December 2019 my MultiChoice/DSTV account was debited (R105.00) but still no refund.

Jan 2020, I have spoken to NOBUHLE, ODWA, NICOLE and more consultants for this refund, they all claim to have to speak to their Team Leader/Manager then later they hang up.

It's not even a year or a quarter of the year but already the service I'm receiving at MultiChoice/DSTV leaves a bad taste in my mouth. It is only a mere R219.36 that I have to be refunded but I'm given a run around for what's rightfully mine.. and unfortunately come 26th Jan my account will be debited yet AGAIN but no refund still.

I am highly disappointed at MultiChoice/DSTV and this is highly unacceptable!!!!!