Refund of funds Mr S Mohan

On the 29th I incorrectly paid an amount of R21200 into our DSTV account.On the 7th Sept I realised the correct ceditor was not paid .I called the call centre on the same day the agent told me the bank needz to refund I called the bank an they told me that DSTV needs to do that.I called dstv an spoke to Promise She took all my details an said a supervisor will<br> Call me.This did not happen.I called on the 8th Sept and spoke to Tebogo an he told me that he needed required documentation.I sent this at10.10am I also sent to DSTV enquiries.My husband is on debt save and I sent court order.Tebogo seng my e mail to journal escalations at 6.37pm.I also receivedan e mail Nevin asking cor docd that I already sent.I been calling everday an not receiving any joy.I understand that they have a 40 day refund policy but I need the funds for the debt councillors.After me send docs on tues I received an email from a Mabasa asking me to give an explaination of my query.I would like dstv to tell me if my husbands court order is revoked what are they going to do.They getting interst from money that doez not belong to them.