RE
ROBERT E
1 reviews | Active since Mar 2013
17 Feb 2015, 09:00
REFUND NOT REPAID
I paid 3 months of rent in August, September & October in 2014 but by mistake used the wrong credit account on the ABSA form. I informed MultiChoice of my mistake on 5 November 2014 & the case number was ***. <br> On 18 November 2014 I followed up the refund request and after delays whereby I emailed proof of my bank deposits, Multichoice informed me that I had to wait 40 working days for a refund.<br> After a 40 day wait & another email my myself regarding the delay, MultiChoice apologised on 16 January & ensured me the matter would be escalated. (The case number is now ***).<br> I again emailed MultiChoice on 30 January stating the matter is now 50 days.<br> Once again I emailed MultiChoice on 16 February due to refund not being paid - to date for refund has been paid and got no answer from the enquires department.<br> I expect an apology & interest on the amount from MultiChoice ASAP.<br> I am a pensioner and the delay has caused me hardship.<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
17 Feb 2015, 09:29Hello breefire,
We have escalated for the approval of your refund. We advise that all our refunds are done by cheque for security reasons. If a cheque is printed in a case of *****, we would be able to cancel the cheque immediately where as we cannot do this for cash refunds. This will take up until 10 working days.
We sincerely apologise for the delay with your resolution and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We have escalated for the approval of your refund. We advise that all our refunds are done by cheque for security reasons. If a cheque is printed in a case of *****, we would be able to cancel the cheque immediately where as we cannot do this for cash refunds. This will take up until 10 working days.
We sincerely apologise for the delay with your resolution and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,
DStv (MultiChoice)'s reply17 Feb 2015, 09:29
Official
Hello breefire,
We have escalated for the approval of your refund. We advise that all our refunds are done by cheque for security reasons. If a cheque is printed in a case of *****, we would be able to cancel the cheque immediately where as we cannot do this for cash refunds. This will take up until 10 working days.
We sincerely apologise for the delay with your resolution and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We have escalated for the approval of your refund. We advise that all our refunds are done by cheque for security reasons. If a cheque is printed in a case of *****, we would be able to cancel the cheque immediately where as we cannot do this for cash refunds. This will take up until 10 working days.
We sincerely apologise for the delay with your resolution and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,