AJ
Asha J
1 reviews | Active since May 2011
02 Jan 2024, 12:01
REFUND NOT RECEIVED
Canceled DSTV on 1 December 2023. Requested a refund the same day. To date, I have not received my money back. Contacted the call centre over 10 times and keep being told it will be in my account the next day. Called the contact centre to state I wanted to log a complaint. Agent didn't even bother to ask what it was about and just told me to visit the website.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
02 Jan 2024, 13:09Hi Asha,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply02 Jan 2024, 13:09
Official
Hi Asha,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
AJ
Asha J's updateReviewer Update
04 Jan 2024, 15:13Money has still not been refunded.
AJ
Asha J's update04 Jan 2024, 15:13
Reviewer Update
Money has still not been refunded.
AJ
Asha J's updateReviewer Update
06 Jan 2024, 08:39Funds finally received.
AJ
Asha J's update06 Jan 2024, 08:39
Reviewer Update
Funds finally received.