Refund not processed

On the 20th of April 2021, I deposited R1 000 into my mother's dstv account by mistake. I contacted dstv and asked them to reverse the funds into my mother's banking account as the money was groceries. The consultant advised that I should send my mother's ID copy and proof of banking details to ***. On the 26th of April, I sent an e-mail explaining the situation with the requested documents to the aforementioned e-mail address. Same day I contacted dstv and they confirmed the receipt of documents (ref no: ***6). They said the refund will be processed within 7 days. On the 5th of May a followed up with dstv and the consultant I spoke to said the refund was not actioned, they will action it as soon as possible and the funds will reflect into my mother's account yesterday. Today I called dstv again in the morning to follow up on the request and I spoke to a lady called Precious she said the reversal was not done, I must hold so that she speaks to her manager. She then came back and said the reversal will be processed after the call and the fund will reflect into my mother's account within 2 hours. Then I called again at 4:10 as the funds were not reflecting into my mother's account, I spoke to Katlego Mojakisana, he said the people that I spoke to previously gave me incorrect information. I must hold he will speak to his manager (Zanele Xulu). He came back and said I must resend the documents to *** and refund will be processed within 24 hours. Really! What kind of *********** people dstv hires. I've been sent from pillar to post with no resolution on my query/request. I even asked to speak to the manager but both consultants (Precious and Katlego) refused to direct my call to the manager. My mother does not have food and dstv does not want to refund her account. Where am I suppose to get more money to send her as that was the only money that I had and could afford.