Refund not processed after 2 minths

SUPPLIER'S RESPONSE Multichoice Time and Date 15:50:22 | Thu 3 Dec 15<br> Hello Hudsonvhatgmail,<br> Dear DStv Customer,<br> Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.<br> Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.<br> We apologise for the inconvenience. <br> Kind regards<br> <br> <br> The above response I received when I posted my first hello peter complaint.<br> <br> To date I haven't received my refund. From the above date, when I cancelled the explora before it arrived!!!!<br> If it was the other way around multichoice will be hounding the client for the money. <br> <br> I will be taking this matter up to the National consumer protection commission as this is now theft!! and what about interest, since we are charged interest on outstanding payments!%