Refund not processed after 14 days

Once again I'm disgusted with your agents and thrit service I requested that my refund be put into my bank account on 9/1/21 @clutters33 We have sent your request for the refund of R2028.00 to our finance team, once they approve it, it will be back into your account within 7 -14 working days. ~GM Followed up on 18/1/21 @clutters33 Hi there, kindly note that your refund was logged 9 days ago, 7 because we don't count weekends. Refunds usually take 7-14 business days. Thank you for being patient thus far, please don't hesitate to contact us should the 14 days pass and nothing changes, so we may escalate your query further. ~NTN Followed up again today @clutters33 Apologies, it was not showing on the system, hence we made a new request. Apologies for the delay. ~NTN Asked to be called by agent was told they cannot