Refund not processed

I made a payment of R409 into my old dstv account which has not been active for 3 years on the 1 June 2021, i called multichoice the same day and informed them, they told me to send the slip and the bank account so they can refund it.

I was told my money will be refunded back into my account within 5 business days, since the beginning of June ive been calling every week asking whats going on, why have i not got my money, all am told is you should have got your money, and then on the 1st of july multichoice reactivated my old account and debited R 933 from my new bank account since i sent them the bank statement when i wanted the refund, i did not call them and say reactivated it. They decided on there own. And til today i have not got my refund. Am tired of calling the weekly asking about my money that they said they will refund on the 1st of june 2021.

Bad service. Immediately you drop the phone nothing gets done. Been wasting my airtime and nothing gets done.