Refund Not Processed

I requested a transfer of the credit in my DSTV account to my bank account on 13 Jan 20. It is now 21 days later and still no funds in my acct. I called the call centre and was advised that the deposit was done in my account on the 19 Jan 2015. Please can DSTV advise where exactly my fund are and provide proof of the deposit so I can query it with my bank.<br>