AS
Akashnee S

1 reviews | Active since Jan 2017

05 Apr 2017, 10:56

Refund not Paid

<p>Dear Hellopeter I am having the worst time with DSTV as they double deducted my account last week and I have duly reported it to them on the 27 March 2017 and up to now there's been no refund. I have just been given reference numbers, ********** 0-I95, ********** 0-I96, case number : ********** and today casenumber ********** and still there's been no urgency about it. Ive been told by Mr Karabo Letlhake that they are dealing with hundreds like me that have been double debited and that is not my problem. I need my refund in my account ASAP. Their service is the worst service ever. Please assist URGENTLY. Thank you. Akashnee Singh - ********** </p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Apr 2017, 11:03
Official

Dear Akashnee

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Apr 2017, 14:23
Official

Good day Akashnee

Apologies for the inconvenience this has caused. A refund has been processed , you will receive the funds within 24 hours.

We'll keep you posted.

Thank you

Girly

AS
Akashnee S's update05 Apr 2017, 14:28
Reviewer Update

Thank you Girly. I look forward to the refund in my account in 24 hours.

AS
Akashnee S's update05 Apr 2017, 14:31
Reviewer Update

please note that the refund must be deposited in to my bank account . Thank you.