1 reviews | Active since Nov 2016

02 Nov 2016, 08:00

Refund not honoured

<p>I requested a refund on 24 October 2016 due to my account being overpaid. On 26 October 2016 I received feedback that the refund was finalised and my account will be credited and my query was closed. It is 8 days later and I still have not received my refund my e-mails are no longer being responded to. I am very disappointed with this level of service!!!!</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Nov 2016, 09:18
Official

Dear Shado Ponti

We acknowledge receiving your enquiry. Feedback will be communicated as soon as possible.

Regards

MultiChoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Nov 2016, 17:46
Official

Dear Shado Ponti

Your enquiry has been referred to our finance department for urgent assistance in processing your refund.

We will provide feedback as soon as your refund is done.

Regards

Elna

Best regards,