1 reviews | Active since Oct 2010
refund not happening
I have asked the twitter team for a refund of R1000 sent them what they requested, 4 working days later they say they can't assist as I am a cash paying client. Sent my docs through to the email adress they gave me and still waiting for the refund. It has now been 8 working days in total that I am waiting for this refund to take place. This process couldve been avoided if I was asked right at the begining if I was a cash paying customer. I need these funds like in yesterday already. The email team takes a whole day before they rep**** to my follow up mail I sent them. The finance team is taking forever with this refund. What more do they want? All docs was sent so why the delay in processing the refund? Turn around time sucks @ss!!!
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that we've escalated your request to the Finance Department and the credit will be available in you bank account in the next 48hrs.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that we've escalated your request to the Finance Department and the credit will be available in you bank account in the next 48hrs.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,