Refund not happening
You incorrectly over billed me. Lebo phoned me on Saturday 02/05/2015 and stated that the over deducted amount would be refunded to me and that it would take 7 working days. It is now 8 days and still no refund.<br> Also I attempted to phone your call center on *** but can't get through to anybody as your system won't acknowledge that I've punched in an ID number. I punched it in the first time and while I was still busy the voice prompt came on saying that I haven't punched anything in. When I punched in the number for a second time the call was dropped by you.
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DStv (MultiChoice)'s replyOfficial
15 May 2015, 14:08Hello cillipit,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are currently investigating your query in regard to your refund request.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are currently investigating your query in regard to your refund request.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply15 May 2015, 14:08
Official
Hello cillipit,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are currently investigating your query in regard to your refund request.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are currently investigating your query in regard to your refund request.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Best regards,