Refund not forthcoming.

DStv sent me an offer via SMS to reconnect my package for R289 which I thought reasonable and duly paid, just to be informed afterwords that an additional amount of R140 is payable to reconnect the service bringing the total to R429 which I'm not willing to pay. Requested a refund immediately and after 16 days and 2 escalations I now have to jump through hoops to get my money back! They don't contact me, I have to contact them just to be informed that they have yet another issue. Cannot get past the call center!! DStv please give my money back!