Refund Nightmare

Yoh ! i transferred R270.00 to my dstv acc in error on the 31st may 2023 , ever since then is impossible to get the refund , every time i follow up i told the send the proof of payment to diff email add, i just want my R270.00 back please , it us urgent !!! when i miss the due date u cut the services the next day , when i over pay ? it takes forever for you guys to refund ? pls be fair !! , pls pay my money back and please dont tell me about 7 to 14 working days because am on the 13th day and the refund has not been processed!!