REFUND NIGHTMARE

Im only giving 1 star as there isnt and option for NO star.. I am absolutely disgusted by their service. I get it call centers are running low with manpower because of Covid. But is it necessary to make a client call you because they require further documentation for a refund. I had to go back and forth with press 1 press 3 press1 only to go round and round and finally get offered a human to speak to after 7minutes.

Once i reached a called, the person on the phone was literally silent most of the times and i had to ask several times if she could answer my questions. Not very helpful and a very bad look for multi choice... who are you hiring... the village idiot could be more helpful.

I called in the beginning of month as multichoice sent me a link to make a payment as my debit had failed. When i paid it double the amount off my account. I called 18 days ago to tell them this, I was assured it would be back in my account in 7-10 days.... Well 17 Days later im sent an sms to say they need further documentation in order to make the refund. I called as they dont call their loyal customers and have to go through this rig-moral to only be told... your refund will be available in 7-10 DAYS.... ***!!!! So by the time i get my refund, i have to pay them again..... Now this is just silly.

I tell villiage idiot rather dont debit me at the end of the month and keep the money... silence....... Hello are you there.... Um sorry i dont think you can do that... Can i speak to someone who can answer me.... NO....

So i suggest that she cancel the debit order then the money that is in credit will be there for next month... Ok she says ill cancel but then i cant pay into your account the refund... This is the GREAT service I had to come up with the solution to the problem they have caused.

DISGUSTED!!! What a service, DSTV you lucky my husband likes sports or id cancel without hesitation/