REFUND MY MONEY , PAID FOR SHOWMAX AND DID NOT HAVE ACCESS

Good Day

I wanted to add the mobile streaming option to my explora subscription , there was a glitch and an issue with website i opted to chat to an agent.

1. The agent could not even understand the request and was failing at the basic comprehension . 2. The agent then disconnected my showmax subscription that i have paid for (Because its part of my debit order with the explora subscription) 3. After the mess with the Agent i did not realise that instead of connecting and fixing my streaming , they just disconnected my showmax. 4. I called dstv and expressed my frustration and they said i need to pay to get reconnected on showmax again , Please note I have already paid the R60 add on with my debit order for the month of May. 5. The Agent was irritable (Annoyed and kept pronouncing my name wrong) Welile ( ***) even after correcting her. 6. I requested her to remain polite 7.She asked that i will have to pay to get reconnected despite this being their fault , I paid send Proof of payment and was still not connected. 8. I would like the amount I paid for show max upon debit order to be refunded , with the amount your agent made me pay only for showmax not to work .

Your Agents are awful , unhelpful and ridiculously rude and disappointing. The customer is at the center of your business and your call center could not care less.