REFUND MY MONEY

I have called on either 28th/29th June 2022 to have a refund done as I paid monies into your account and my account was debited. I spoke to a female but the ref linked to that call is ***7-i309 and she told me the refund has gone through successfully but indeed it has been done because I called again 7th July 2022 and spoke to Bongani who said there's no refund that has been approved. So a week has gone by and no money, He then processed the Refund linked to ***-i335 and apparently it's been approved, I want to know when I can expect my money in my account Your TAT started when I originally spoke to the *********** female who did not do what she was supposed to do and because of he I need to wait long I expect my money to be in by tomorrow Otherwise I will be taking this further.