Refund my money

on the 27 of May I have mistakenly paid R400 to multichoice account number (335487).i called multichoice and i was helped by sanele zondi,who requested that i send him proof of payment and id copy,i sent all those documents.and he told me that they will he will move the money from the wrong account i paid to to my dstv account,then refund it to my bank.on 03/06/19 i sent an email to sanele asking him how are they with refund process,and he didnt reply.i then i called multichoice on 04/06/19 and the guy who was helping me told me that the refund was rejected and failed to give me reasons why it was rejected.he then told me that he is sending the refund request again. i then called multi choice today ref number{ ********** 3I66} and i was told that the refund is not yet processed.to my shock i was told that it is processed. Multichoice customer service is extremely bad.everytime i call i get different stories.