REFUND MY MONEY

On the 8th August i called the call center and i spoke to a consultant asking for settlement balance on my price lock package , she assured me that the amount i requested was to settle my balance and that i would not pay anything else except the decoder insurance until my contract ends , then i decided to settle the amount which i found it was reasonable and a good deal for me to do so, little did i know that the *********** consultant gave me a wrong information when i saw that they have debited my money again after i have settled the balance, i then called to ask why they debited my account and i was told a different story, i ask for a supervisor to listen to the voice recording of my previous call and asked to be called back so we can discuss it further , i then ask the consultant who helped me not to action my account until i have spoken to a supervisor , i was surprised when i get home they have deactivated all my services with them , i then called to query about it, i have been promised to be called back by several supervisor to sort this out but until today no one has contacted me , i have asked them to refund my money back and continue with my debit order but till now there is no response, the problem with you DSTV is that you dont have competition that is why you are giving us bull**** service , i want my money back please