REFUND ME FOR DATA I NEVER USED

please credit my account for data you charged me between the 15th and 30th of August. I received a router that had no internet access and eventually on the 2nd of September a replacement was delivered, but the data from the router that never worked was never transferred to the new router. I can already tell that I am going to have drama with you guys again to get this resolved because an escalation i did via what's app yesterday says i topped up data on an incorrect SIM which is not true because i cant even access the router on my dstv now profile(another issue that has not been resolved), so please credit my account with the prorate amount of that data that i never got to use. 80G anytime and 60G night time was provisioned on router with IMEI *** &sim number ***.

below are details of the new router which is active and which was only loaded with 110G anytime and 110G night time on the 05.09.2024 instead of 110g&80G anytime and 110G nighttime&60G. PLEASE REFUND ME for the data that was loaded on the old router that i could never use coz the router never had internet access. You debited my account for data i never used and if you cant transfer, i want my money back.