REFUND IN 17 DAYS !!

Item: DStv (MultiChoice)
Rating: 1
Author: Roshnee M

I scheduled my DSTV cancellation for the 25th of January and like clockwork it was switched off, however DSTV still debited my account for the full payment.

I contacted them on the 25th of January to request them to reverse the payment as was informed it had been completed and my refund would take 7-10 days.

It's been over 13 days - still no refund. When I called after 10 days, I was advised it would take 17 days (yes 17) for the refund to be processed.

Gross incompetence from Multichoice. Please let me know when exactly is this issue going to be resolved since the debit was actually an error on the part of MultiChoice?

Helpful (0)

Replies (3)

DStv (MultiChoice)'s replyOfficial

07 Feb 2024, 14:57

Hi Roshnee Moon,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

DStv (MultiChoice)'s reply07 Feb 2024, 14:57

Official

Hi Roshnee Moon,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

DStv (MultiChoice)'s replyOfficial

07 Feb 2024, 14:59

Hi Roshnee Moon,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

DStv (MultiChoice)'s reply07 Feb 2024, 14:59

Official

Hi Roshnee Moon,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Roshnee M's updateReviewer Update

08 Feb 2024, 11:16

Thank you for the feedback. The refund has been received. I appreciate the quick resolution to my request.

Roshnee M's update08 Feb 2024, 11:16

Reviewer Update

Thank you for the feedback. The refund has been received. I appreciate the quick resolution to my request.