Z
Zelda
1 reviews | Active since Nov 2022
05 Dec 2022, 09:58
Refund from DSTV
I Paid DSTV in error R3462.65 on the 16 Nov. They cannot find my payment after I have sent 3 proof of payment copies to them requesting a refund or to credit my account. They are non-responsive and just keep asking me to send the proof of payment. They are very quick cut you off if you owe them money but are extremely unhelpful if you require a refund. Being a pensioner it is beyond a joke trying to get any assistance from them. I am very angry and disappointed customer.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Dec 2022, 09:59Hi Zelda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Dec 2022, 09:59
Official
Hi Zelda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Z
Zelda's updateReviewer Update
05 Dec 2022, 11:01 I sincerely hope so as I keep hearing and getting emails saying the same thing. “We are checking on the problem” but nothing gets resolved. I will be waiting in anticipation and see what happens. Thank you
Z
Zelda's update05 Dec 2022, 11:01
Reviewer Update
I sincerely hope so as I keep hearing and getting emails saying the same thing. “We are checking on the problem” but nothing gets resolved. I will be waiting in anticipation and see what happens. Thank you