Refund from DSTV

I AM STRUGGLING TO GET MY REFUND OUT OF DSTV. I EMAILED THE PROOF OF PAMENT SEVERAL TIMES. THE CUSTOMER SERVICE IS BEYOND POOR . THE PAYMENT WENT OF 3 TIMES THIS WAS ON 9 FEBRUARY STILL THEY CAN'T RESPOND TO SAY WHEN CAN I EXPECT MY REFUND. I CAN'T RATE THEM. POOR CUSTOMER SERVICE BEYOND POOR