Refund for money paid in error to Box Office.

<p>Dear Multichoice. My wife has been communicating with your call centre Hellopeter, Facebook and emailing pleading with you for a re-fund. Everyone she talked to asks for the same documents but there is no joy and no one gets back to her. She sent ID, Bank statement, Proof of Payment via emails to Rupert Pulsen, Tshepiso Modise and Jehah Kgasu because they all requested for the same documents. When she follows up with them not even one of them bothers to reply to her emails to give her feedback, Tshepiso promised the money will be refunded yesterday. This money was paid to Box office and we acknowledged the fact that we made a mistake. Please forgive us and not punish us. We don’t want to be homeless during this festive season. That was rent money and the Landlord is charging us R200 everyday for late payment. The interest is currently setting on R1200 which we dont have. The LandLord has threatened that if the money is not paid today he will switch off water and lights. Can someone have mercy on us and refund the money. We are begging you please please plase.</p> <p> </p>