LN
Lungy N
1 reviews | Active since Apr 2021
09 Dec 2021, 09:59
REFUND FOR BILLING TWICE
DSTV refuses to REFUND me for billing me twice for the month of November 2021. I have been doing run around via email with a Themba Sambudla for a good 4 days with absolutely NO results! I have sent them my ID COPY as well as Proof of Payment , all the documents he advised was needed for my refund to be done. No sense of URGENCY as all from DSTV Multichoice as all & no care on whether or not that you might have took the last penny I had. Such ****NDOUS & DISGUSTING EXPERIENCE.
Helpful (0)
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Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Dec 2021, 10:24Hi Lungy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Dec 2021, 10:24
Official
Hi Lungy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Dec 2021, 22:01Hi Lungy,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the system reflects that your refund was released form the DStv banking account on the 09 December 2021, this means that the funds should be into your banking account latest date the 10 December 2021.
Please also interact with the consultant as it still reflects that your DStv account method of payment is debit order., should you wish to change it back to cash.
please contact *** or email ***
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the system reflects that your refund was released form the DStv banking account on the 09 December 2021, this means that the funds should be into your banking account latest date the 10 December 2021.
Please also interact with the consultant as it still reflects that your DStv account method of payment is debit order., should you wish to change it back to cash.
please contact *** or email ***
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Dec 2021, 22:01
Official
Hi Lungy,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the system reflects that your refund was released form the DStv banking account on the 09 December 2021, this means that the funds should be into your banking account latest date the 10 December 2021.
Please also interact with the consultant as it still reflects that your DStv account method of payment is debit order., should you wish to change it back to cash.
please contact *** or email ***
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the system reflects that your refund was released form the DStv banking account on the 09 December 2021, this means that the funds should be into your banking account latest date the 10 December 2021.
Please also interact with the consultant as it still reflects that your DStv account method of payment is debit order., should you wish to change it back to cash.
please contact *** or email ***
Kind Regards,
DStv: Hello Peter Team
Best regards,