TK
Tshepang K
1 reviews | Active since Apr 2022
17 Jul 2024, 18:34
Refund for a decoder that was cancelled
Multichoice has been double deducting premiums from my mothers account (who is a pensioner) for a decoder that is not in use from 2020 till now. I have requested for a call recording where we advised the agent that the other decoder is no longer in use but they told me that the recording cannot be retrieved. The supervisor promised to call me but nothing.
We want a refund for the premiums from 2020 to 2024 for the decoder that was no longer in use coz it was broken and we replaced it with a new one.
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DStv (MultiChoice)'s replyOfficial
17 Jul 2024, 18:42Hi Tshepang,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Jul 2024, 18:42
Official
Hi Tshepang,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,